Frequently Asked Questions

Browse our products, add items to your basket, then head to checkout. You’ll receive an order confirmation by email once your order has been placed.

We accept secure online payments via Stripe at checkout. Available payment options will be shown during checkout.

Yes. Payments are processed securely and your card details are never stored on our website.

If your order hasn’t been dispatched yet, we may be able to help. Please contact us as soon as possible with your order number.

No. We currently deliver to addresses within the United Kingdom only.

Delivery times vary by service. Estimated delivery times will be shown at checkout and in our Delivery Information page.

Delivery costs are shown at checkout before you place your order. You can also view our Delivery Information page for details.

Orders are typically processed within 1 working day. Orders placed at weekends or on bank holidays are processed on the next working day.

If tracking is available for your delivery method, it will be provided by email once your order has been dispatched.

Please contact us first with your order number and the reason for the return. We’ll confirm the next steps and provide return instructions.

Once your return is received and checked, refunds are typically processed within 5–10 working days, depending on your payment provider.

Please contact us as soon as possible with your order number and clear photos of the issue. We’ll help resolve it quickly.

Yes, returns may be accepted in line with our Returns Policy. Items should be unused and in original condition where possible.